Orders
How do I place an order?
Simply browse our products, add your desired items to the shopping cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
How can I check my order status?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment at any time.
I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order has not been shipped, we can update the shipping address.
Shipping
Do you ship internationally?
Yes. We ship to most countries worldwide.
Where are your products shipped from?
All orders are shipped directly from our warehouse in Thailand.
How long does shipping take?
Estimated delivery times:
- Asia: 7–14 business days
- Europe: 4–8 weeks
- North America: 4–6 weeks
- Australia & New Zealand: 2–5 weeks
Delivery times may vary due to customs clearance and local postal services or uncontrollable conditions.
When will my order be shipped?
Orders are usually dispatched within 1-3 business days after payment has been successfully received.
Will I receive a tracking number?
Yes.
Every shipment includes a tracking number which will be emailed once your order has been dispatched.
My package is delayed. What should I do?
International shipping may occasionally experience delays due to customs inspections, weather conditions, holidays, or local postal services. Please allow additional time before contacting us.
Customs & Import Duties
Will I need to pay customs duties or import taxes?
Import duties, VAT, customs fees, and local taxes are determined by your country’s regulations and are the responsibility of the buyer.
What happens if customs refuses or seizes my package?
Customers are responsible for understanding their country’s import regulations before placing an order.
We cannot provide refunds for packages that are:
- Refused by customs
- Seized by customs
- Returned due to unpaid taxes
- Unclaimed
- Destroyed by customs
Payments
What payment methods do you accept?
We currently accept:
- Wise
- Bank Transfer
- Revolut
- Remitly
- WorldRemit
- Ria Money Transfer
Available payment options may vary depending on your country.
Is my payment secure?
Yes.
All payments are processed through secure payment providers using encrypted connections.
Authenticity
Are your products genuine?
Absolutely.
We only sell 100% authentic products sourced from trusted suppliers.
Are all products in stock?
Yes.
We only sell products that are physically in stock in our warehouse.
We do not use drop shipping.
How are products stored?
Our products are stored in a clean, smoke-free, pet-free environment to maintain product quality.
Returns & Refunds
Can I return my order?
Due to the nature of personal care products, opened or used items cannot be returned for hygiene reasons.
What if I receive a damaged item?
Please contact us within 7 days of delivery and include clear photos of the damaged package and product.
We will investigate and provide an appropriate solution.
Can I get a refund?
Refunds are available only for eligible cases as outlined in our Refund Policy.
Refunds are not available for delays caused by customs or postal services.
Hair Care Products
How long does it take to see results?
Results vary depending on the product and individual conditions.
Most customers begin noticing improvements after consistent use for several weeks or months.
Are your products suitable for both men and women?
Many of our products are suitable for both men and women.
Please refer to each product description for specific recommendations.
Can you provide medical advice?
No.
We are an online retailer and cannot provide medical advice.
If you have any medical concerns, please consult your healthcare professional.
Contact Us
How can I contact customer service?
You can contact us via:
Email: [email protected]
We aim to respond within 24–48 business hours.
What are your business hours?
Monday – Sunday
09:00 AM – 11:00 PM (GMT+7)
Still Need Help?
If you can’t find the answer you’re looking for, our customer support team is happy to help.
Email: [email protected]
We typically respond within 1–2 business days.